So many people out there are practicing medicine when they have no business doing so. I will change a physician as often as I change my socks if any member of their staff is rude, surly, or just plain inept. I will change physicians if the doctor him/herself refuses to spend time with me. And, time means 1/2 hour to 45 minutes to listen to history, symptoms, and concerns. I will not remain with a physician that walks in, whips out the Rx pad, and starts filling our prescriptions without exploring alternative options.
Listen, we pay for the physician's trip to Madagascar. We are PAYING the salaries of the office staff that directly reflects upon their boss. It is our responsibility to hold these people accountable, lock-stock-and-barrel, for their ineptitude and that of their staff members!