Mr. Ellis boldly states under the "Order Tab" on his website....NO REFUNDS...!!!
Now, you've made quite clear to the world wide web your not happy with your results.
If you screamed at me as it seems you've done to Mr. Ellis then I would hang up as well.
One would have to assume that you did not enter under the, "online order tab", and if you didn't then the person taking your phone order is not obligated to remind you of any disclaimers.
May I suggest that you, quietly, try to sell your unit on EBAY, rather than trophy-
mounting it, to constantly remind yourself of disappointment......life goes on and this sour event is in your rear view mirror.....it is not healthy to dwell on negative events. If you can grasp the "power of forgiveness" it will, greatly, help you to diminish the bitterness you seem to have toward Mr. Ellis.
Many people have benefitted from his machines, so please, don't attempt to discredit their results just because your use did not work and shame on you if you made only one attempt.