The same happened me. I was ordering from Dom's website (Jan 2015). His wife, Sandra contacted me.
She seems to be nice, but in every email she is pointing out that they are very poor, so I should wait until PayPal deposits the 100 AUD from which 70 AUD was my shipping and then she will ship the product.
She did post it apparently, but the package never left Australia. Also I've lost the PayPal dispute, because she provided proof of shipment.
Do not order from her. It is sad and I feel sorry for her.
Apparently she does not have any remorse because of this.
Anyway forget their kefir grains, it is not worth the risk.