the doctor called today and thankfully Fluffy's neck is not broken. They took 6 or 7 x-rays. He claims Fluffy is so weak he can't hold his neck up. I have seen many cats die and never ever saw one cat that had no control of his neck.
Again today they have him on iv and assured me someone would be with Fluffy and that he had hot packs to keep him warm. He told me on Friday he would take Fluffy to his home and keep him close to monitor him.
So they are at least trying to make up for their huge fiasco. They seem mighty scared at this point. I asked if Fluffy could walk and he said no. He said he could move a tiny bit but has no strength. But I have hope.