My theory is that Quality flows naturally from workers who feel their work is a reflection on themselves and take great pride in what they do. A quality program and quality paperwork will only slow such a man down and insult them. The worker who only works for the money, and feels his work does not reflect who he is, like his leisure time does, will produce poor quality. A quality program will serve as a guide to what corners he can cut while still keeping his job, and quality paperwork will only serve to add perjury to his poor character.
My first job out of College was "Director of Quality Assurance". It was my job to make our customers believe we were a quality organization in spite of the piss-poor quality product and service we provided them. LOL! I was tasked with making the company ISO 9000 compliant without actually changing the way anything operated, and hobnobbing with and distracting outside auditors from our lack of a fully functioning quality system. My knowledge of QA systems and other "BS" plus quick thinking and misdirection, flawlessly papered over a lot of gross negligence on the part of the company owners.