I just ordered my machine (it got here today, YAY!!!) from allaboutchi.com. Got that delux model with the neck dealy. Great service, I talked to Sam, and it's just waiting for the4chunit1 to take a bath and try it out. If this thing lasts a year, and Sam said he's only seen one of these make it less than 18 months, (although, he didn't sound like anything over 2 years was much guranteed) than it's worth it to this family. Be good!!