I had them as my local provider a couple years back but when they tried to bilk me for almost $300.00 in bogus charges the fight was on. They said I was using two computer connections and logging on at the same time. I said they were nuts if they thought I was turning my computer on in Washington State and then getting on a plane and flying to Georgia and logging on again. When I found out they are based in Georgia, the stuff hit the fan.
Needles to say guess who wiped my account clean and apologized for the errors. I dropped them like a bad habit and never looked back. I tell everyone now, get rid of Earthstink, go with anyone else but them.
Hope all gets resolved with your problems, you are in my prayers,