can you look for a "patient advocate'? Maybe that would net you a good person. Even if you are not a "patient". I just looked into this last night, after I felt all fired up advocating for my partner and his hospital-mate, who were both struggling. I am NOT a hosptial person--but am the partner of someone who is stuck in that system. Fr the moment.
I discovered there's no certification for this positon and that it can greatly vary--so, it's a bit like with artists. which is good--because it means you can find someones who is a good, true fit for the path.
I wish you well.
I had a hellish week, but am feeling so much better.
I wish you all good, best-they-can-be connections.