I waited a whole one year for him email@example.com ( Dominic N Anfiteatro ) to deliver on his promise because he said the summer destroyed his kefir batches. Then he told me he didn't have access to his computer and so didn't get the chance to check his email. Those are just some of his excuses. Finally I got sick of it all and demand a refund, but, he offered to throw in a freebie instead. Again, nothing happened after that email and that was it.