I have no idea what the problem is there. But while I wasn't accused of anything I was asked if it was for me and had to say so to the pharmacist, the shop assistant wouldn't help me on her own. I saw no reason to lie so they gave me it but I was also looking for advice and was put off by their attitude. I've since found there are sticks that measure ketones AND other things too which would have been of far more use than just confirming the time it takes to go into ketosis.