Doctors probably wish to rule out polyps or cancer. Whatever the dctors decide to do, it is important for her to deal with the underlying congestion/constipation that's behind this. She needs to eat Vata-reducing foods, have her main meal at lunchtime, avoid hard-to digest foods such as animal proteins (meat, fish, eggs, cheese, milk, etc.), avoid pasta and potatoes in particualr, drink 6-8 glasses of water, preferably warm, use a colon-celansing aid such as oxy-powder, and other advice given in Timeless Secrets of Health and Rejuvenation (see my website). Applying pure aloe vera gel to the hemorrhoid is very beneficial as well.