I'm so sorry that you had this disappointment. I know what it's like to have normal skin, have it become extremely itchy, scratch it, then have a red rash appear. It helps to put a creme with an antioxident in it as quickly as possible to neutralize the cortisol or other free radicals that are causing the eczema. I like Benadryl creme and Doctor's Defense Zen Fusion Creme. Another poster here likes Blue Poppy Herbs Eczema Ointment. I haven't tried the Blue Poppy Herbs creme, but the poster said it helped greatly with the itching.